Privacy Policy – Lukla Helicopter
At Lukla Helicopter, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, book a helicopter flight, or contact us.
1. Information We Collect
When you use our services, we may collect:
- Personal details: Name, email, phone number, nationality, passport details (required for flight permits).
- Booking details: Flight routes, dates, passenger weight, and payment information.
- Communication data: Messages sent via our website forms, WhatsApp, or email.
- Technical data: IP address, browser type, and site usage statistics (via cookies/analytics).
2. How We Use Your Information
We use your information to:
- Process and confirm bookings.
- Communicate with you about flights, schedules, and updates.
- Comply with aviation and government permit requirements.
- Improve our website and customer service.
- Send occasional updates or offers (only if you opt in).
3. Sharing of Information
- We share necessary details (name, weight, passport copy) with licensed helicopter operators and government authorities for permit and flight operations.
- We do not sell or rent your data to third parties.
- We may share data if required by law or to protect our rights and safety.
4. Data Security
- Payments are processed through secure, trusted payment gateways.
- Personal data is stored on secure servers with limited access.
- While we take all reasonable precautions, no system can be 100% secure, and we cannot guarantee absolute data security.
5. Cookies & Analytics
- Our website uses cookies to improve user experience and track visitor statistics (e.g., Google Analytics).
- You can disable cookies in your browser settings, but some features may not work properly.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your data (subject to legal/permit obligations).
- Opt out of promotional communications at any time.
7. Data Retention
- We retain personal data only as long as necessary for booking, legal, and operational purposes.
- Passport and permit-related data may be stored up to 2 years as required by Nepali regulations.
8. Third-Party Links
Our website may include links to third-party sites (e.g., hotels, partners). We are not responsible for their privacy practices.
9. Updates to Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
📧 Sales@Luklahelicopter.com
📞 +977-9851312456